HUSAM's CV
HUSAM BELAL ABDELLATIF ABDELHADI
Senior Technical Engineer
Profile summary
Accomplished Senior Technical Engineer with 8 years of progressive experience in IT service management and software engineering. Brings regional GCC experience, directing technical support and enterprise platform implementations for government and private sector clients. Expert in ITIL frameworks, ITAM, and full-stack development, delivering scalable solutions and optimizing infrastructure. Dedicated to maintaining operational excellence and driving digital transformation across enterprise accounts.
Career highlights
Enterprise ITSM Engineering: Directs technical support and platform implementations for Ivanti Neurons ITSM and End Point Manager across government and private sector clients.
IT Service Management: Delivered enterprise ITSM solutions applying ITIL frameworks and best practices for regional government entities and private organizations.
Software Engineering: Executed full-stack engineering tasks using Java and Oracle Database to build scalable business applications and automated software solutions.
Platform Administration: Maintains professional certifications including Ivanti Neurons ITSM Administrator and ITIL Certified to execute technical operations.
Key skills
Professional experience
Directs technical support and implementation for enterprise platforms across regional government and private sector clients. Oversees digital transformation initiatives and manages ITIL framework integration across accounts.
- Executes technical engagements for UAE government entities including the Ministry of Justice, Ministry of Human Resources and Emiratization, Dubai Culture, and Emirates Schools Establishment.
- Delivers remote technical support and platform implementations for regional clients such as Qatar News Agency and Saudi Arabia's Ministry of Communications and Information Technology.
- Establishes IT Service Management processes, incident management workflows, and IT infrastructure optimization protocols for client environments.
- Applies IT Infrastructure Library practices to client system deployments and technical operations.
Directed client engagements across the UAE and KSA regions, delivering enterprise ITSM solutions using ITIL frameworks and best practices for organizations including Nakheel UAE and the Ministry of Communications and Information Technology in Saudi Arabia.
- Executed IT Service Management implementations using the BMC REMEDY platform for enterprise clients.
- Delivered technical support operations for enterprise ITSM initiatives.
Oversaw warehouse operations, inventory control, and logistics coordination across Jordan, Palestine, and the UAE, while managing delivery and fulfillment activities to maintain distribution schedules.
- Resolved technical issues and debugged code for the e-commerce platform.
- Supported customer service and outreach through call center operations.
- Contributed to marketing strategy and digital product promotion.
Directed development operations within full-stack engineering tasks, focusing on scalable business applications and automated software solutions across enterprise environments.
- Built business applications using Java and Oracle Database.
- Supported enterprise-level projects with a focus on code quality and system reliability, applying object-oriented programming principles and database design methodologies.
- Built scalable business applications and automated software solutions using Java and Oracle Database.
- Designed and developed a full-stack e-commerce web application featuring a Bitcoin cryptocurrency payment gateway.
Projects
Designed and developed a full-stack e-commerce web application for digital product sales
PHP MySQL BitcoinEducation
Certifications
Languages
Arabic · Native
English · Professional